Terms of Use

1. Acceptance of the Terms

1.1. This document (“Terms of Use”) governs access to and use of AtivoPlay, the digital signage platform provided by Suporte Ativo Ltda. (“Company” or “We”).
1.2. By creating an account, subscribing to our plans, or using our services, you acknowledge that you have read, understood, and fully accepted these Terms of Use and our Privacy Policy.
1.3. If you do not agree with any of these terms, please do not use AtivoPlay.

2. Scope of Service

2.1. AtivoPlay provides remote management and display of audiovisual content, allowing users to manage playlists and display them on compatible devices (Windows, Linux, and Android).
2.2. Features may vary depending on the subscribed plan (e.g., storage, number of screens, number of users, etc.). Detailed information about each plan is available on our website or through official promotional materials.
2.3. Occasional instabilities, interruptions, or maintenance may occur. We strive to restore the service as soon as possible, without any guarantee of uninterrupted availability.

3. Eligibility and Registration

3.1. To use AtivoPlay, users must have the legal capacity to enter into contracts (be at least 18 years old or emancipated) and provide accurate and up-to-date information during registration.
3.2. The accuracy of the provided data is solely the user’s responsibility. In case of false or inconsistent information, we reserve the right to suspend or terminate access without prior notice.

4. User Responsibilities

4.1. The user agrees to use AtivoPlay in compliance with applicable laws, ethics, and good practices, refraining from publishing or transmitting any content that:

• Infringes copyright, image rights, or intellectual property rights of third parties;
• Is considered illegal, abusive, defamatory, offensive, violent, racist, or discriminatory;
• Contains viruses, malware, or any technology capable of disrupting the operation of third-party systems.

4.2. Reverse engineering, vulnerability exploitation, data extraction, or any action that may compromise the security and stability of the service is strictly prohibited.
4.3. The user is responsible for safeguarding the confidentiality of their access credentials and should not share them. Any activity performed using these credentials will be considered the responsibility of the user.

5. Intellectual Property Rights

5.1. The user retains ownership of all content submitted or stored on AtivoPlay (images, videos, texts, etc.). However, the user grants Suporte Ativo Ltda. the necessary license to process, transmit, and display such content as required by the platform’s functionalities.
5.2. Trademarks, logos, domain names, and other distinctive signs associated with AtivoPlay are owned by Suporte Ativo Ltda. Any unauthorized use is prohibited.
5.3. The layout, design, source code, and other elements of AtivoPlay are protected by intellectual property laws. Unauthorized reproduction, copying, or distribution may result in legal action.

6. Plans, Payments, and Cancellation

6.1. Subscribing to monthly or annual plans grants access to the features and limits specified in each package (e.g., number of screens, storage space).
6.2. Prices, payment methods, and promotional conditions may be changed at any time, subject to the terms in effect during the contracted period.
6.3. Users may cancel their subscription at any time; however, there may be a proportional or full charge for the contracted period, according to our cancellation policy.
6.4. In case of default or non-payment, access to the service may be suspended until the situation is resolved.

7. Limitation of Liability

7.1. AtivoPlay is provided "as is", with no warranty of fitness for a particular purpose, error-free operation, or uninterrupted service.
7.2. Suporte Ativo Ltda. is not liable for any direct, indirect, incidental, consequential damages or lost profits arising from the use or inability to use AtivoPlay, except in cases of proven gross negligence or willful misconduct.
7.3. The user acknowledges that they are solely responsible for the content displayed on screens and devices. Any infringement of third-party rights or illegal content is the exclusive responsibility of the user.

8. Privacy and Data Protection

8.1. For information on how we collect, process, and store personal data, please refer to our Privacy Policy available on our website or within the platform.
8.2. By using AtivoPlay, the user acknowledges our privacy practices and consents to the processing of personal data as described therein.

9. Changes to the Terms of Use

9.1. We may change these Terms of Use at any time to correct information, comply with legal requirements, or improve our services. The most current version will always be available on our official website.
9.2. In the event of significant changes, we will notify users by email or through a prominent notice on the platform.

10. Final Provisions

10.1. Any tolerance or failure to exercise any right under these Terms shall not constitute a waiver and may be exercised at any time.
10.2. If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.
10.3. These Terms of Use are governed by Brazilian law. The forum of the District of Brasília/DF is hereby chosen to settle any disputes, controversies, or conflicts arising from these Terms, except where the law specifies a different forum.

Suporte Ativo Ltda.
Email: [email protected]
Phone/WhatsApp: +55 47 99148-1340
Last update: 03/03/2025